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EMPANELMENT OF MANIPAL HOSPITAL

22 May

An MOU for empanelment of Manipal Hospital Goa has been signed with RC Mumbai w.e.f Apr 18 . Veterans can avail treatment at Manipal Hospital Goa on reference from any of the two Polyclinics

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ECHS UPDATE- REDRESSAL OF GRIEVANCES REGARDING ECHS

21 May

REDRESSAL OF GRIEVANCES REGARDING ECHS

1. Complaints and Litigation Reduction Scheme (CLRS). ECHS has launched the Complaints and Litigation Reduction Scheme in order to reduce complaints & litigations. All stake holders, including veterans, their dependents, ECHS employees, hospitals and other service providers are invited for direct communication with Central Organisation, ECHS and ECHS Cell, Navy. All medical and non-medical complaints are being handled by the Director (Complaints and Litigation) on mobile number 9599916405. Further, in case of non-resolution of the complaints, Veterans may also call the MD, ECHS on Tele No. 9971129265 or Director ECHS (Navy) on Tele No. 9650094237. In addition, an e-mail ID dircomplaints-mod@nic.in has also been created for early settlement of issues.

2. Veteran Patients Care And Assistance (VPCA) Team. VPCA Teams have been formed by the Central Organisation ECHS, wherein these teams carry out checks to arrest corrupt practices as well as address the difficulties of our veterans. These Teams, under the Station Commanders, are currently operating on a pilot basis in Delhi, Jalandhar and Trivandrum, before these are launched pan-India.

3. Medicine Management. Most complaints of Veterans pertain to availability of medicines. Therefore, measures have been initiated to enhance availability of medicines. OiC Polyclinics have been requested to ensure that correct demands for medicines are projected, so as to ascertain that all veterans & their dependants get their medicines, and also, at the same time, wastages are avoided. A SoP regarding medicine procurement management has also been promulgated.

4. Beneficiaries of ECHS have the following options available for seeking redressal of their grievances:-

  1. Online.

  1. CPGRAMS. Centralised Public Grievances Redressal and Monitoring System (CPGRAMS), which is run by the Administrative Reforms and Public Grievances, Govt of India, can be accessed on http://pgportal.gov.in. Grievances related to ECHS are automatically routed to Department of Ex-Servicemen Welfare/ Central Organisation ECHS.

  2. E-mail. PD ECHS (N) can be reached for addressing any grievance or litigation on echsdelhi@navy.gov.in. Additionally, complaints can also be registered by e-mail to the Director (Complaints and Litigation), Central Organisation on dircomplaints-mod@nic.in.

  1. Direct Interaction with Veterans.

(i) A WhatsApp Group of PD ECHS (N) and Secretaries of Navy Foundation Chapters has been created for enhancement of effectiveness and reporting issues of beneficiaries.

(ii) Whatsapp no 9868857972 is functional, at Central Organisation, ECHS known as ‘Shape Your Scheme’ and ‘Save Your Scheme’ for enhancement of effectiveness on reporting of issues by beneficiaries.

  1. Helpline. A central helpline number 1800114115 has been operationalised by the Central Organisation ECHS for assistance of Veterans and can be reached from 0900h to 1700h from Monday to Friday. Similarly, ECHS Cell, Navy can be reached on 011-24101319.

  1. Telephone/ Mobile Numbers. Telephone/ mobile numbers of all appointments of Central Organisation ECHS, Regional Centres and Polyclinics are available on the ECHS website.

  1. Post. Grievances are also forwarded on any of the following addresses:-

Director (Complaints and Litigation)                                               Principal Director ECHS (N)
Central Organisation,                                                                          ECHS 6th Floor
Adjutant General’s Branch                                   (or )                      Chanakya Bhawan
Integrated HQ of MoD (Army)                                                            Chanakya Puri
Maude Lines                                                                                          New Delhi – 110 021
Delhi Cantt – 110 010

5. Channel of Grievances. In order to enable the ECHS Organisation to provide better service, beneficiaries are requested to:-

  1. Approach the concerned Oi/c of the Polyclinic/ Station HQ/ Regional Centre for complaints and their expeditious resolution.

  1. If the issues are not resolved, then lodge grievances as stated above.

 

 

ADMISSION TO SUMMERFEILD RESIDENTIAL AND DAY SCHOOL , DEHRADUN FOR WARDS OF SERVICE PERSONNEL

1 May

Dear Veteran ,

Details  can be downloaded from the following link

Admission of Summerfeild Residential & Day School, Dehradun

 

 

with warm wishes

TEAM DESA.

ECHS E NEWS LETTER MAR 18 . PDF

2 Apr

Dear Veteran ,

ECHS Newsletter Mar 18 is published and can be downloaded from the following link

ECHS_NEWS_LETTER- MAr 2018

with warm regards

Team ECHS

DESA E-NEWS LETTER – MAR 2018

2 Apr

Dera veteran ,

Desa E-NEWS letter for Mar 2018 is published and can be downloaded from the following link

E-NEWS LETTER – DESA 31 Mar 2018

with warm regards,

Team DESA.

FELICITATION OF OCTOGENERIAN AND INTERACTION WITH ESM – 17 MARCH 18

5 Mar

Dear Veteran,

An interaction for Felicitation of Octogenerian is planned on 17 Mar 18. details of program and transport is given in following link:-

INVITATION FOR FELICITATION OF OCTOGENERIAN 2018

with warm wishes

Team DESA.

 

GRANT OF EDUCATION CONCESSION TO THE CHILDREN OF ARMED FORCES OFFICERS/ PBORs/ MISSING/ DISABLED/ KILLED IN ACTION

21 Feb

Dear veteran this is for information

DEAR VETERANS

THIS IS FOR INFORMATION AND IT CAN BE DOWNLOADED FROM FOLLOWING LINK

GRANT OF EDUCATION CONCESSION

 

BEST WISHES .

TEAM DESA

ECHS – STOPPING OF ACCEPTANCE OF PHYSICAL SMART CARD APPLICATION

12 Feb

Online Application of ECHS Smart Card has been launched on 14 Jan 2018 by Hon’ble RRM on Veterans day. Whenever any ECHS beneficiary applies for the card in online mode and completes the process, he/she will be able to get a printed receipt which will be a valid document for availing ECHS facilities till the time Smart Card is made available by the concerned Stn HQ . The individual will be intimated by SMS on his given mobile number about card reaching the STN HQ which has to be collected within 30 days failing which printed receipt will be invalid. With the launch of the Online Smart Card Application, acceptance of physical application at Record Offices, Regional Centers and Station HQs is to be stopped with effect from 15 Feb 18.

GBM MINUTES FOR 2017

22 Jan

DEAR VETERANS

MINUTES FOR GBM CAN BE DOWNLOADED FROM FOLLOWING LINK

GBM MINUTES 2017 HELD ON 26 NOV 2017

 

INDIAN NAVY VETERAN OFFICERS’ REUNION

16 Jan

RETIRED NAVAL OFFICERS’ ANNUAL REUNION BEING HELD ON 04 FEB 2018 (SUNDAY) AT NOM VARUNA. QUARTERDECK 2018 WILL BE RELEASED ON THE OCCASION.  LADIES ARE CORDIALLY INVITED. DRESS : LOUNGE SUIT/COMBINATION. TRANSPORT ROUTINE AND DETAILED PROGRAMME WILL BE PROMULGATED LATER. OUTSTATION VETERAN OFFICERS VISITING DELHI ARE REQUESTED TO MAKE IT CONVENIENT TO ATTEND.

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